Firstly you must ensure that it falls into one of the following categories..
Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:
For non-urgent repairs, view our Non-urgent repairs page.
If the answer is yes to any of the above, the tenant should first take reasonable steps to arrange for the landlords or agent to fix the problem.
If the tenant is not able to get the landlord or agent to carry out urgent repairs, the tenant has authorisation to action urgent repairs up to $1800. The landlord is liable for reimbursement or payment for this cost and your agent will work with you through this process. Receipts must be kept to prove how much was spent. If a water appliance, fitting or fixture needs to be replaced quickly as part of an urgent repair arranged by the tenant, the tenant can have an ‘A’ rated item put in.
Please refer to your “Renting a home guide” to assist you with the correct procedures through this process and ensure that you notify your property manager in writing as to what has occurred. Note: If you authorise an out of hours repair and the issue is not deemed “urgent” you may be liable for the associated costs.
After Hours contact details
Electrician– True South Electrical Ash – 0411 035 992
Plumber– Plumblocal Matt 0401 835 769
Locksmith – Liberty Locksmiths – 0414 476 424
Glazier – Unlimited Glass – 0418 365 107
Flood Damage – Kleentech – 1300 30 50 30
Citipower– 13 12 80
Helpful links for renters