What to do if you have an urgent repair?


Firstly you must ensure that it falls into one of the following categories..

Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.

For non-urgent repairs, view our Non-urgent repairs page.

If the answer is yes to any of the above,  the tenant should first take reasonable steps to arrange for the landlords or agent to fix the problem.

If the tenant is not able to get the landlord or agent to carry out urgent repairs, the tenant has authorisation to action urgent repairs up to $1800. The landlord is liable for reimbursement or payment for this cost and your agent will work with you through this process. Receipts must be kept to prove how much was spent. If a water appliance, fitting or fixture needs to be replaced quickly  as part of an urgent repair arranged by the tenant, the tenant can have an ‘A’ rated item put in.

Please refer to your “Renting a home guide” to assist you with the correct procedures through this process and ensure that you notify your property manager in writing as to what has occurred. Note: If you authorise an out of hours repair and the issue is not deemed “urgent” you may be liable for the associated costs.

After Hours contact details

Electrician– True South Electrical     Ash – 0411 035 992

Plumber– Plumblocal     Matt 0401 835 769

Locksmith – Liberty Locksmiths – 0414 476 424

Glazier – Unlimited Glass – 0418 365 107

Flood Damage – Kleentech – 1300 30 50 30

Citipower– 13 12 80

Helpful links for renters