What is Personal Information?
What type of Personal Information does Real Property Agent Melbourne collect and hold about me?
Real Property Agent Melbourne may collect any of the following information about you if you are a current landlord of real estate or if you visit our website or make an enquiry with us via another method:
If you are a current or prospective tenant for a rental property, Real Property Agent Melbourne may collect the following additional information from you:
Sometimes Real Property Agent Melbourne may also need to ask you for other forms of Personal Information to enable us to provide services to you.
How does Real Property Agent Melbournecollect Personal Information about me?
Real Property Agent Melbourne collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in various ways, including through when you write to or email us, when you access and use our website and during conversations between you and our representatives;
Real Property Agent Melbourne may collect information about you from the following third-party sources:
As part of its due diligence process prior to entering into lease or rental agreements with you, Real Property Agent Melbourne may disclose your information to authorised credit-checking agencies.
What happens if we can’t collect your Personal Information?
If you do not provide us with the Personal Information described above, some or all of the following may happen:
Why does Real Property Agent Melbournecollect, hold, use and disclose your Personal Information?
Real Property Agent Melbourne collects this information for a range of purposes including:
How does Real Property Agent Melbourneuse the Personal Information held about me?
Any Personal Information about you that Real Property Agent Melbourne collects, and records will only be used or disclosed by Real Property Agent Melbourne for the purpose of:
Real Property Agent Melbourne may also use or disclose the information it collects for any other purpose specified to you at the time of collection.
If Real Property Agent Melbourne wishes to use or disclose any of your Personal Information in any other ways than described above, Real Property Agent Melbourne will not do so unless it:
What about direct marketing?
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003(Cth). When Real Property Agent Melbourne does this, Real Property Agent Melbourne will provide you with an express opportunity to decline receiving any further communication from Real Property Agent Melbourne of this type via an opt-out mechanism. If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so.
You may at any time request not to receive direct marketing from Real Property Agent Melbourne by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
The Real Property Agent Melbournewebsite
As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any Personal Information or other information, which you transmit to us online, is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.
Can I be anonymous when I deal with Real Property Agent Melbourne?
To some extent you can preserve your anonymity when you deal with Real Property Agent Melbourne You can browse our website without providing any Personal Information and you can access our real-estate advertising in various publications.
However, when you enter into transactions with Real Property Agent Melbourne that involve the sale, purchase or rental of real estate property, then various Acts, statutory legislation and regulations require you to provide Real Property Agent Melbourne with Personal Information so as to identify you.
What happens if I want to access or correct the Personal Information held about me?
You may request access to your Personal Information held by Real Property Agent Melbourne at any time by contacting us (see details below). We will try to provide you with suitable means of accessing your Personal Information (for example, by mailing or emailing it to you), subject to some exceptions. We will respond to your request for access within 14 days and endeavor to provide the requested information within 30 days.
Real Property Agent Melbourne may charge you a reasonable fee to cover its administrative and other reasonable costs in providing the information to you. Real Property Agent Melbourne will not charge for simply making the request and will not charge for making any corrections to your Personal Information.
There may be instances where Real Property Agent Melbourne cannot grant you access to the Personal Information we hold. For example, we may not be able to provide access to information in the following situations:
If for any reason Real Property Agent Melbourne does not allow you to access your Personal Information, Real Property Agent Melbourne will provide you with reasons in writing for its decision.
If you believe that Personal Information Real Property Agent Melbourne holds about you is incorrect, incomplete or inaccurate, then you may request that we amend it. Real Property Agent Melbourne will consider if the information requires amendment. If Real Property Agent Melbourne does not agree that there are grounds for amendment, then Real Property Agent Melbourne will add a note to the Personal Information stating that you disagree with it.
Who does Real Property Agent Melbournedisclose my Personal Information to?
We may disclose your Personal Information:
There are some instances when Real Property Agent Melbourne need to provide your Personal Information to third parties. Real Property Agent Melbourne may be bound by law to provide your details to government-related bodies, including the Titles Office or the Residential Tenancies Bond Authority.
Sometimes Real Property Agent Melbourne may need to outsource some of our administrative and other property-related functions to external organisations such as advertising agencies, sign writers, building and garden maintenance contractors or consultants such as accountants, lawyers, surveyors and other advisors. Other third parties may include web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and other business advisors and consultants. Most of the above organisations are bound by express or implied confidentiality obligations to Real Property Agent Melbourne
Real Property Agent Group Pty Ltd (ACN 623926714) ATF the RP Trust T/A Real Property Agent Melbourne may also need to provide your details to third party business partners for the purpose of offering to provide you with products or services provided by Real Property Agent Melbourne or these business partners that Real Property Agent Melbourne considers relevant to you.
Real Property Agent Melbourne does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
We may disclose Personal Information to our related bodies corporate and third-party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information.
We may disclose your Personal Information to entities located outside of Australia, including our data hosting and other IT service providers, who may pass information to secondary data hosting providers located outside of Australia.
How does Real Property Agent Melbournekeep my Personal Information secure?
Real Property Agent Melbourne will take reasonable steps to ensure information Real Property Agent Melbourne collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Real Property Agent Melbourne so as to prevent interference, misuse, loss, unauthorised access, modification or disclosure.
If the Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify the Personal Information.
Real Property Agent Melbourne endeavors to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Who do I contact for further information?
Real Property Agent Melbourne’s Privacy Officer can assist you with any enquiries you have about the information that we hold about you. They can be contacted on (+61) 404 044 476 from 9.00am to 5.00pm (Melbourne time), Monday to Friday.
You can also write to the Privacy Officer at:
Real Property Agent Group Pty Ltd (ACN 623926714)
ATF the RP Trust T/A Real Property Agent Melbourne
30/39 Esplanade East, Port Melbourne Victoria 3207
What if I have a complaint or concern?
If you have a complaint or concern you can email, write or phone the Real Property Agent Melbourne ‘s Privacy Officer on (+61) 404 044 476 or write to the Privacy Officer at the address above. We will do our best to try and resolve your complaint within 90 days.
What if you are unable to resolve my complaint or concern?
If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:
The Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Fax: (02) 9284 9666
TTY:133 677 then ask for 1300 363 992
How does this policy change over time?
Although Real Property Agent Melbourne intends to observe this policy at all times, it is not legally binding on Real Property Agent Melbourne in any way unless as otherwise described as required under the relevant legislation. From time to time Real Property Agent Melbourne may regard it as necessary or desirable to act outside the policy. Real Property Agent Melbourne may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Act or other applicable legislation.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
30/39 Esplanade East, Port Melbourne VIC 3207